Whatever your goals or challenges, we can help.

As a leading, full-service parking management provider, we support authorities in achieving their missions through comprehensive citation processing and debt collection solutions.

man-parking

Transformative digital contact center experience

Our technology and customer service solutions simplify the motorist experience and optimize revenue and reinvestment for our clients’ communities

Our omnichannel customer engagement platform delivers a modern, scalable, and multilingual motorist experience.

Our robotic process automation (RPA) makes your program’s workflows more efficient, cost effective, and flexible.

Our business analytics tools turn your data into actionable insights with speed and ease.

Our integration-centric architecture provides a future-proof foundation, enabling you to harness next-generation technologies for your program.

We use cloud computing to help you innovate faster and build the easy, cost-effective programs you and your motorists expect.

Our telephony suite maximizes your program’s contact rates and velocity; delivers compliant, hyper-personalized experiences at scale; and optimizes productivity.

Our account-based customer service platform – including digital fleet management – is a single source of truth that drives simplicity and transparency throughout your program.

Our wireless, Android-powered hardware keeps your on-street staff connected in real time with your entire program ecosystem and supports positive motorist interactions.

Watch to learn more about our parking solutions

Full-service parking capabilities

Proven revenue generation

Our clients see total collection rates of 90% and secondary collection rates up to 40% or higher.

AutoPROCESS system

Our proprietary platform is the result of 35 years of experience – and because it’s ours, enhancements are easy.

Efficient skip tracing

Up to 80% of records we process return new name and address data.

Near-limitless integrations

We understand and integrate with your unique parking ecosystem.

Unrivaled DMV expertise

Thanks to our experience with and access to all 51 U.S. DMVs, our clients’ average registered owner hit rates can reach as high as 90%.

Large scale

Annually, we recover $425 million in revenue for clients, execute 30 million DMV lookups, process 6 million citations, and manage 350,000 permits.

Strong corporate backing

As part of Navient (NASDAQ: NAVI), we can continually evolve and invest in our solutions.

We are proud to be the Pittsburgh Parking Authority’s trusted partner, helping them build an industry-leading, award-winning program.

Learn more >

From the curb to the back office, let’s build a parking program that’s right for you and those you serve.

Secure and PCI-
Compliant

secure-and-pci-compliant-icon

DMV Interface

DMV-icon

Notice
Generation and
Mailing

Manual
Citation Entry

manual-citation-icon

Mobile
Enforcement
Technology

Customer
Service

customer-service-icon

Customizable
Management
Reporting

Customizable-management-icon

Document
Imaging and
Workflow
Management

document-imaging-icon

Vehicle Immobilization and License Plate Recognition Integration

boot-tow-icon

Adjudication
Support

adjudication-support-icon

Permit Issuance
and
Management

permit-issuance-icon

Delinquent
Collections

delinquent-collections-icon

Our results and scale, by the numbers

  • 200+ clients nationwide
  • Program collection rates up to 90%
  • DMV registered owner hit rates up to 90%
  • 80% of skip traces return new contact data
  • $425M in revenue recovered for clients annually
  • 30M DMV lookups annually
  • 6M citations processed annually
  • 350,000 permits processed annually

Certifications, training, compliance, and service

  • Payment Card Industry Security Standards Council (PCI SSC) Level 1 certified
  • Statement of Standards for Attestation Engagement (SSAE) 16 Type 2 compliant
  • Better Business Bureau accredited
  • Bilingual live and IVR support, plus available support for other languages
  • Training and annual testing for obligations under the Fair Debt Collection Practices Act (FDCPA) and other regulations

Take DMV challenges off your plate

Our proprietary DMV Registration Information for Vehicle Enforcement (DRIVE) service offers:

Nationwide coverage: Access registered owner data from all 51 U.S. DMVs and many Canadian provinces.

Strategic partnership with the National Law Enforcement Telecommunications System (Nlets).

Experienced team of program management personnel who have more than 90 years of combined expertise working with DMVs.

Easy, point-and-click experience: Upload plate information and receive results approximately 24 to 48 hours later.

Time savings: Reassign your staff from tedious DMV work to your program’s other key initiatives.

Flexible subscriptions: Submit batches on your schedule, and integrate the data across your systems.

Support and consultation: Get our expert guidance as a leading, full-service parking management provider.

Timely trend alerts: Be the first to hear about states' planned changes to plates and numbering patterns.

Peace of mind: Rest assured – we’re in compliance with the Driver’s Privacy Protection Act and state laws.

Watch to learn about our AutoPROCESS solution

AutoPROCESS: a turn-key parking management solution

Our parking program supports the full citation processing lifecycle.

AutoPROCESS is the nerve center for hundreds of on-street parking programs nationwide, coordinating every aspect of citation processing and permit management.

Automate citation processing tasks, including payment processing, in- and out-of-state DMV inquiries, delinquency noticing and fees, and management reporting.

Provide a comprehensive account-based web experience that allows motorists to manage all aspects of their parking needs.

Leverage online cashiering for timely and accurate fund collection and deposit.

Manage permit issuance, tracking, and payment collections.

Streamline boot and tow processes with comprehensive reporting, billing, and abandoned vehicle tracking.

Automate court scheduling to minimize time and facilitate information flows between processing and court systems – plus, manage hardcopy citation history and supporting complaints.

Integrate with all aspects of your parking program, including cashiering systems, on-street meters, license plate recognition systems, pay-by-cell programs, vehicle detection sensors, self-release boots, gated lot systems, permit programs, court interfaces, and address master list.

Collect more, faster, and fairly

Collecting delinquent accounts in house is a complex task that can devour staff resources. Our collectors work exclusively in the transportation space, giving them deep industry expertise. By outsourcing with us – instead of relying on collection "generalists" – you can:

  • Unlock cash flow from backlogged citations
  • Bring in more payments, faster
  • Minimize costs
  • Improve the motorist experience
  • Treat motorists with respect
  • Ensure compliance with ever-changing legal and regulatory requirements
  • Offer innovative payment/resolution options (e.g., installment plans, community service/mentoring time, and waivers) that can be particularly effective among constituents coping with economic hardship