Whatever your goals or challenges, we can help.

As a leading, full-service parking management provider, we support authorities in achieving their missions through comprehensive citation processing and debt collection solutions.

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Watch to learn more about our parking solutions

Full-service parking capabilities

Proven revenue generation

Our clients see total collection rates of 90% and secondary collection rates up to 40% or higher (versus a 23% industry average).

AutoPROCESS system

Our proprietary platform is the result of 35 years of experience – and because it’s ours, enhancements are easy.

Efficient skip tracing

Up to 80% of records we process return new name and address data.

Near-limitless integrations

We understand and integrate with your unique parking ecosystem.

Unrivaled DMV expertise

Thanks to our experience with and access to all 51 U.S. DMVs, our clients’ average registered owner hit rates can reach as high as 90%.

Large scale

Annually, we recover $425 million in revenue for clients, execute 20 million DMV lookups, process 6 million citations, and manage 350,000 permits.

Strong corporate backing

As part of Navient (NASDAQ: NAVI), we can continually evolve and invest in our solutions.

Let’s build a parking program that’s right for you.

Secure and PCI-
Compliant

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DMV Interface

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Notice
Generation and
Mailing

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Manual
Citation Entry

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Mobile
Enforcement
Technology

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Customer
Service

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Customizable
Management
Reporting

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Document
Imaging and
Workflow
Management

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Vehicle Immobilization and License Plate Recognition Integration

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Adjudication
Support

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Permit Issuance
and
Management

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Delinquent
Collections

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Our results and scale, by the numbers

  • 200+ clients nationwide
  • Program collection rates up to 90%
  • DMV registered owner hit rates up to 90%
  • 80% of skip traces return new contact data
  • $425M in revenue recovered for clients annually
  • 20M DMV lookups annually
  • 6M citations processed annually
  • 350,000 permits processed annually

Certifications, training, compliance, and service

  • Payment Card Industry Security Standards Council (PCI SSC) Level 1 certified
  • Statement of Standards for Attestation Engagement (SSAE) 16 Type 2 compliant
  • A+ Better Business Bureau rating
  • Bilingual live and IVR support, plus available support for other languages
  • Training and annual testing for obligations under the Fair Debt Collection Practices Act (FDCPA) and other regulations

We recover $425M in annual revenue for our clients, thanks to our integration with all 51 U.S. DMVs and our DMV registered owner hit rates that typically exceed 90%.

Take DMV challenges off your plate

Our proprietary DMV Registration Information for Vehicle Enforcement (DRIVE) service offers:

Nationwide coverage: Access registered owner data from all 51 U.S. DMVs and many Canadian provinces.

Strategic partnership with the National Law Enforcement Telecommunications System (Nlets).

Experienced team of program management personnel who have more than 90 years of combined expertise working with DMVs.

Easy, point-and-click experience: Upload plate information and receive results approximately 24 to 48 hours later.

Time savings: Reassign your staff from tedious DMV work to your program’s other key initiatives.

Flexible subscriptions: Submit batches on your schedule, and integrate the data across your systems.

Support and consultation: Get our expert guidance as a leading, full-service parking management provider.

Timely trend alerts: Be the first to hear about states' planned changes to plates and numbering patterns.

Peace of mind: Rest assured – we’re in compliance with the Driver’s Privacy Protection Act and state laws.

Watch to learn about our AutoPROCESS solution

AutoPROCESS: a turn-key parking management solution

Our parking program supports the full citation processing lifecycle.

AutoPROCESS is the nerve center for hundreds of on-street parking programs nationwide, coordinating every aspect of citation processing and permit management.

Automate citation processing tasks, including payment processing, in- and out-of-state DMV inquiries, delinquency noticing and fees, and management reporting.

Provide a comprehensive account-based web experience that allows motorists to manage all aspects of their parking needs.

Leverage online cashiering for timely and accurate fund collection and deposit.

Manage permit issuance, tracking, and payment collections.

Streamline boot and tow processes with comprehensive reporting, billing, and abandoned vehicle tracking.

Automate court scheduling to minimize time and facilitate information flows between processing and court systems – plus, manage hardcopy citation history and supporting complaints.

Integrate with all aspects of your parking program, including cashiering systems, on-street meters, license plate recognition systems, pay-by-cell programs, vehicle detection sensors, self-release boots, gated lot systems, permit programs, court interfaces, and address master list.

Collect more, faster, and fairly

Collecting delinquent accounts in house is a complex task that can devour staff resources. By outsourcing your collections to us, you can:

  • Unlock cash flow from backlogged citations
  • Bring in more payments, faster
  • Minimize costs
  • Improve the motorist experience
  • Treat motorists with respect
  • Ensure compliance with ever-changing legal and regulatory requirements