Full-Service Parking Solutions
Improve Your Cash Flow. Simplify Your Motorist Experience.
Whatever your goals or challenges, we can help.
As a leading, full-service parking management provider, we support authorities in achieving their missions through comprehensive citation processing and debt collection solutions.
Transformative Digital Contact Center Experience
Our technology and customer service solutions simplify the motorist experience and optimize revenue and reinvestment for our clients’ communities.
Our omnichannel customer engagement platform delivers a modern, scalable, and multilingual motorist experience.
Our robotic process automation (RPA) makes your program’s workflows more efficient, cost effective, and flexible.
Our business analytics tools turn your data into actionable insights with speed and ease.
Our integration-centric architecture provides a future-proof foundation, enabling you to harness next-generation technologies for your smart parking program.
We use cloud computing to help you innovate faster and build the easy, cost-effective programs you and your motorists expect.
Our telephony suite maximizes your program’s contact rates and velocity; delivers compliant, hyper-personalized experiences at scale; and optimizes productivity.
Our account-based customer service platform – including digital fleet management – is a single source of truth that drives simplicity and transparency throughout your program.
Our wireless, Android-powered hardware keeps your on-street staff connected in real time with your entire program ecosystem and supports positive motorists interactions.
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Full-Service Parking Capabilities
Proven revenue generation
Many clients see total collection rates exceeding 85% and secondary collection rates of 40% or higher.
AutoPROCESS system
Our proprietary platform is the result of 35 years of experience – and because it’s ours, enhancements and customization are easy.
Efficient skip tracing
Up to 80% of records we process return new name and address data.
Near-limitless integrations
We understand and integrate with your unique parking ecosystem.
Unrivaled DMV expertise
Thanks to our experience with and access to all 51 U.S. DMVs, our clients’ average registered owner hit rates can reach as high as 90% with state-specific paperwork in place. Our parking consultants and solutions will help you find and optimize the value of DMV data.
Large scale
Annually, we recover $425 million in revenue for clients, execute 30 million DMV lookups, process 6 million citations, and manage 350,000 permits.
Strong corporate backing
As part of Navient (NASDAQ: NAVI), we can continually evolve and invest in our solutions.
From the curb to the back office, let’s build a parking program that’s right for you and those you serve.
Secure and PCI-compliant
DMV interface
Notice generation and mailing
Manual citation entry
Mobile enforcement technology
Customer experience (CX)
Customizable management reporting
Document imaging and work flow management
Vehicle immobilization and license plate recognition (LPR) integration
Adjudication support
Permit issuance and management
Delinquent collections
Our Results and Scale, By the Numbers
200+ clients nationwide
Program collection rates up to 90%
DMV registered owner hit rates up to 90%
80% of skip traces return new contact data
$425M in revenue recovered for clients annually
30M DMV lookups annually
6M citations processed annually
350,000 permits processed annually
Take DMV Challenges Off Your Plate
Our proprietary DMV Registration Information for Vehicle Enforcement (DRIVE) service offers:
Nationwide coverage: Access registered owner data from all 51 U.S. DMVs and many Canadian provinces.
Strategic partnership with the National Law Enforcement Telecommunications System (Nlets).
Experienced team of program management personnel who have more than 90 years of combined expertise working with DMVs.
Easy, point-and-click experience: Upload plate information and receive results approximately 24 to 48 hours later.
Time savings: Reassign your staff from tedious DMV work to your program’s other key initiatives.
Flexible subscriptions: Submit batches on your schedule, and integrate the data across your systems.
Parking consultation and support: Get our expert guidance as a leading, full-service parking management provider.
Timely trend alerts: Be the first to hear about states' planned changes to plates and numbering patterns.
Peace of mind: Rest assured, we are in compliance with the Driver’s Privacy Protection Act and state laws.
Watch to Learn About Our AutoPROCESS Solution
AutoPROCESS: A Turnkey Parking Management Solution
Our parking program supports the full citation processing lifecycle.
AutoPROCESS is the nerve center for hundreds of on-street parking programs nationwide, coordinating every aspect of citation processing and permit management.
Automate citation processing tasks, including payment processing, in- and out-of-state DMV inquiries, delinquency noticing and fees, and management reporting.
Provide a comprehensive account-based web experience that enables motorists to manage all aspects of their parking needs.
Leverage online cashiering for timely and accurate fund collection and deposit.
Manage permit issuance, tracking, and payment collections.
Streamline boot and tow processes with comprehensive reporting, billing, and abandoned vehicle tracking.
Automate court scheduling to minimize time and facilitate information flows between processing and court systems – plus, manage hardcopy citation history and supporting complaints.
Integrate with all aspects of your parking program, including cashiering systems, on-street meters, LPR systems, pay-by-cell programs, vehicle detection sensors, self-release boots, gated lot systems, permit programs, court interfaces, and address master list.
Collect More, Faster, and Fairly
Collecting delinquent accounts in house is a complex task that can devour staff resources. Our collectors work exclusively in the transportation space, giving them deep industry expertise. By outsourcing with us – instead of relying on collection "generalists" – you can:
Unlock cash flow from backlogged citations
Bring in more payments, faster
Minimize costs
Improve the motorist experience
Treat motorists with respect
Ensure compliance with ever-changing legal and regulatory requirements
Offer innovative payment/resolution options (e.g., installment plans, community service/mentoring time, and waivers) that can be particularly effective among constituents coping with economic hardship