Better Experiences. Accelerated Cash Flow.
The communication preferences of U.S. consumers continue to shift toward digital channels. Millennials, for example, are far more likely to include email (79%) and text (47%) among their preferred channels than to want phone calls (17%).1
Your motorists, too, want familiar, efficient ways to interact with your program. Plus, leveraging options like email and text can help:
Control program costs;
Accelerate cash flow; and
Meet motorists’ expectations for green communications.
Pay-by-email and pay-by-text are smart ways to meet motorists where they are online. We help clients offer these options. First, we acquire motorists’ phone numbers or email addresses through:
Client’s account assignment files;
Skip tracing;
Opt-in fields on motorist portals;
Phone agent interactions;
Opt-in links and QR codes in written communications; and/or
Motorists’ use of an email address as their portal username.
Then, we follow our standard, four-step process:
Contact us today to learn more about these and other digital motorist-engagement options.
¹www.statista.com/statistics/1338334/millennials-channel-contact-brands-usa