• AutoPROCESS Citation Processing Services

Helping clients improve citation processing and debt collection services since 1936.

Citation Processing Services

Enhancing revenue, efficiencies and results for our customers.

Duncan's AutoPROCESS™ citation processing system is the foundation of our comprehensive, turnkey parking management solution that manages the entire parking citation lifecycle, including citation processing, administrative appeals, permit processing, payment processing, scofflaw identification, enhanced enforcement sanctions such as DMV registration holds, booting, towing, and tax intercept programs, and all activities in between.

The AutoPROCESS system is user-friendly, robust, secure and fully hosted by Duncan, which relieves the client of all associated infrastructure challenges. We also offer clients our unmatched subject matter expertise and operational capabilities, accumulated in the management of the leading parking programs in the US.

Duncan is a consultative partner that can assist clients in defining the technical and business requirements for future improvements to parking operations. Duncan offers outsourced services including: data entry of manual tickets; document imaging and retrieval; printing and mailing of notices; call center services; lockbox operations; vehicle booting/towing programs; and secondary collections.

Duncan’s AutoPROCESS system and services are highly configurable to meet individual clients’ needs. Our modular, flexible approach allows clients to:

  • Select system modules and services to meet operational and policy requirements
  • Design program deliverables, such as the timing and style of notices to customers
  • Develop customer service policies based upon industry best practices

Download Duncan's Citation Processing Information Sheet or call (888) 993-8622 for more information.